Life Tap Labs · Getting you started
Service purchase terms
Approved terms version 2026-09-30.approved.1. Your order preserves the price and scope you accepted. Online payment opens after payment and delivery checks are complete.
Payment and launch
Setup is paid when your eligible order and build slot are accepted. Monthly service starts on the approved live date. Custom workflows, multi-location plans and websites require agreed scope before payment. A call or assessment is optional.
Delivery
Plan for the first delivery about two weeks after we start, once we have the business details and access we need. Then we spend two weeks watching how calls go and making adjustments. Both stages are included in setup. Live calls start after we check the system and you approve it. We agree the timing for your project before work begins. Missing required inputs pause the delivery clock. After 30 days without them, we release the slot and agree a new date when details arrive.
Cancellation and refunds
Cancel before build work starts for a full setup refund. After work starts, we deduct documented completed work at the agreed allocation and refund the unearned balance. If we cannot deliver the supported agreed scope, we offer a revised scope for approval or refund the unearned balance. Monthly cancellation takes effect at the end of the paid period; no prorated refund unless we cannot provide the agreed service. Refunds are reviewed by a human.
Price and scope
Your agreed base service price stays the same while your subscription stays active with the same plan and included work. Usage charges, fees from other providers, and increases in their costs are not covered by this price promise. We tell you about changes before they apply. Extra locations on an active Multi-Location plan cost the listed $500 setup and $350 per location per month. New tool connections, plan changes, and restarting a canceled service are quoted separately.
Included usage and requested changes
Extra AI voice minutes cost $0.35/minute (35 cents). On Multi-Location plans, extra-minute charges start only when your account uses all its shared monthly minutes. Phone service, text messages, email, and other software fees are charged separately at the provider's rates. Unused voice minutes do not carry into the next month. Each plan includes a monthly amount of time for small changes you request after the initial setup period. Building the agreed system, checking it before launch, watching calls and making adjustments during onboarding, and fixing faults in the agreed work do not use up that time. Unused change time does not carry into the next month.
Usage measurement and budget
Verified call seconds are aggregated for the billing period and divided by 60. We round the final overage amount once to the nearest cent. Before launch you choose an overage budget and tested fallback. Provider fees are separate and require invoice reconciliation. Test calls before launch do not consume monthly included minutes; third-party test costs require prior approval.
Phone and tools
Your carrier and tool connections must be checked before payment. Forwarding does not move text-message ownership. Number porting, new numbers, recording and messaging require separate authority and readiness checks. Never send account passwords in onboarding forms. Live routing changes require your approval and recorded test evidence.
Records
Customer records and invoices remain available for download for 30 days after service ends. Operational onboarding data is deleted within 90 days unless accounting, dispute or legal retention is required. Contact us to request export or deletion.